Customer Support

 Availability

We’re here whenever you need us:

• WhatsApp Support: Available 24/7, all year round.
• Phone & Email Support: Monday to Friday, 9:00 AM–6:00 PM (GMT+5).
  For urgent matters, contact us via WhatsApp anytime—phone and email are also available during business hours.

WhatsApp Support (24/7)

• Reach us at +92 332 7507200 via WhatsApp any time—day or night.
• Perfect for quick queries, order tracking, emergency requests, or last-minute injections.
• Features include:
  • Instant, real-time messaging—no wait times
  • Automated responses & chatbots to confirm orders, share updates, and collect essential information when our agents are unavailable
  • Support for multimedia—send images of prescriptions, invoices, or delivery locations for faster resolution.

Why WhatsApp 24/7?
Offering round-the-clock WhatsApp support improves customer satisfaction and trust—especially for emergency medicine requests—and aligns perfectly with global e-commerce expectations.

☎ Phone Support (Mon–Fri, 9 AM–6 PM)

• General & Order Inquiries: +92 332 7507200
• Emergency/Medical Orders: +92 323 7507200

✉ Support Emails

 Response Commitment

Phone & Email: Replies within 4 hours during business hours, or within 24 hours otherwise.t {email} for questions related to refunds and returns.

WhatsApp: Immediate or automated replies. Human follow-up within 1–2 hours.